First off, dealing with Honda SxS club store was awesome. I just received
another winch for another Honda. The 4500 looks and fits perfectly. It reels in and reels out under power just fine. The issue is you need a big honking wrench to turn the **** to free spool and back. My guess is it will loosen up eventually. Not worth the effort to send back. I also think highly of you waiting for a review until after it has seen some service.
Oh, and did I say how awesome Richard is to deal with?